Delete your data

Last updated 29 October 2026

You can ask us to delete the information Crumb holds about you at any time. We do it within 30 days and confirm when it is done. The only things we keep are records Pakistani law requires us to keep, such as invoices, and we keep those only as long as the law requires.

Restaurant owners

Email shahzaib@axtrastudios.com from the address you sign in with, or message us on WhatsApp, and tell us which restaurant it is. We delete your account, restaurant details, card settings, customer list and, for Crumb Orders, your menu and chats. Your card links stop working once your account is deleted.

If you connected WhatsApp or Facebook to Crumb

Crumb Orders connects to a restaurant’s WhatsApp through Meta. To remove that connection:

  • Ask us to delete your data, as above. We disconnect your number and delete the access WhatsApp gave us.
  • You can also remove Crumb yourself in Meta Business Suite, under your business settings, by removing Crumb from the partners or integrations that can access your WhatsApp account.

Your WhatsApp number and WhatsApp Business account stay yours either way.

Customers who ordered through a restaurant on Crumb Orders

We delete your messages, voice notes, addresses and orders held for that restaurant, and let the restaurant know.

Members of a café’s club

To stop the café’s news and offers and keep your card, reply STOP to the club on WhatsApp, or switch offers off on your card. To leave the club, reply LEAVE. To be deleted, ask the café, which can delete you from its customer list on the spot, or ask us as below: your card, stamps and rewards go with you, and so does the birthday you gave the café, if you gave one, and a card you added to Apple Wallet or Google Wallet is switched off on your phone.

On a café’s customer list

Every café on Crumb keeps a list of the people who order from it, and of anyone its staff add by name and number. Ask the café to delete you: it can do it on the spot, from your entry on its list. That removes your name, number and the café’s notes about you, and wipes your name, number and address from your past orders there; the café keeps only what was ordered and the totals, for its sales and tax records. Or ask us as above, with the café’s name and your number, and we do it for you.

Diners who tapped or scanned a card

We hold nothing that identifies you. A tap is recorded against the card, with a scrambled code that changes every day and cannot be traced back to you. Reviews you write are on Google, and you can edit or delete them there. The same goes for visits to a café’s link page or menu page.

Guests who ordered from a table

Your table orders are kept for the café, against a random number in a cookie on your phone (crumb_guest), not against your name. Clearing your browser’s cookies removes that link. The café can delete you from its customer list, as above. To have the orders themselves deleted, message us on WhatsApp or email shahzaib@axtrastudios.com with the café, the table and roughly when you ordered.

More detail is in our privacy policy.